The return of items is possible under certain conditions. Every customer has the right to return an item(s) without any given reason 14 days after the item(s) has been received and is so entitled to a full refund. The customer has to send an informative letter or an email to this address: 

Artek d.o.o.
Cankarjeva ulica 10
Si - 3272 Rimske Toplice
Slovenia EU


All return shipping charges are covered by the customer.
The customer is entitled to a full return of his money if the returned item(s) are undamaged, in its original packaging and with all other additional items such as instruction manuals, user guides etc.
In case of any damage to the item, missing equipment or manuals, (Artek d.o.o.) is entitled to refuse all or part of purchase price. The refund is carried out no later than 30 days after the item(s) has/have been received and on the customer’s bank account or as a discount at the next purchase. We advise our customers to insure the package when returning it and to wrap the items as carefully as possible.